At Flower Fantasy, we take pride in delivering fresh, beautiful floral arrangements crafted with care. Your satisfaction is our top priority. Please review our return policy to understand how we handle any issues with your orders.
Quality Assurance
Every bouquet is made from fresh, premium flowers and arranged by our expert florists. If you are not completely satisfied with the quality of your flowers, please contact us within 24 hours of delivery.
Reporting Issues
To request a replacement or refund, please provide:
- Your order or subscription details.
- Photos of the bouquet highlighting the issue (e.g., wilted flowers, damaged arrangement).
Returns and Replacements
Due to the perishable nature of flowers, we do not accept returns or exchanges of floral products.
However, once the issue is verified, we are happy to offer:
- A replacement bouquet sent at no extra charge, or
- A refund or credit towards your next purchase, depending on the situation.
Exceptions
- This policy applies only to flowers delivered in their freshest condition. It does not cover damage caused after delivery (e.g., mishandling, improper care).
- Customized or special-order bouquets are non-refundable unless damaged upon arrival.
Subscription Deliveries
For subscription deliveries affected by quality concerns, please notify us within 24 hours of each delivery so we can address the issue promptly.
Contact Us
We’re here to help! For any concerns or to initiate a replacement or refund, reach out to our customer care team:
Email: contact@flowerfantasy.ae
Phone: +971 54 521 1500
Thank you for trusting Flower Fantasy. We are committed to providing floral experiences that brighten your day and space.